Privacy Policy

1. Introduction

E-Slip Solutions ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you use our digital receipt platform and related services.

2. Information We Collect

For Merchants:

• Business name, address, and contact details
• Tax Identification Number (TIN) for compliance purposes
• Account credentials (email and password)
• Transaction data processed through our platform

For Customers:

• Phone number or email (only if provided for receipt delivery)
• Receipt and transaction data when you scan a QR code

Automatically Collected:

• Device type and browser information
• IP address and approximate location
• Usage data and interaction with our platform

3. How We Use Your Information

We use collected information to:

• Generate, deliver, and store digital receipts
• Provide warranty tracking and receipt management
• Enable tax compliance and reporting for merchants
• Improve our platform and user experience
• Send service-related communications
• Prevent fraud and ensure platform security

4. Data Storage & Security

Your data is stored on Amazon Web Services (AWS) infrastructure with industry-standard security measures including:

• AES-256 encryption for data at rest
• HTTPS/TLS encryption for data in transit
• Access controls using IAM least-privilege principles
• Regular security monitoring via AWS CloudWatch

We retain receipt data for as long as needed to provide our services, including warranty tracking periods. Merchants can request data deletion at any time.

5. Data Sharing

We do not sell your personal information. We may share data only in the following circumstances:

• With merchants: Transaction data related to their business
• Service providers: AWS (hosting), SMS/email delivery partners — under strict data processing agreements
• Legal requirements: When required by law, regulation, or valid legal process
• Tax authorities: As required for electronic invoicing compliance

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)

To exercise any of these rights, contact us at the email below.

7. Cookies & Tracking

Our platform uses minimal cookies necessary for functionality. We do not use third-party advertising cookies or trackers. Analytics data is collected in aggregate to improve our service.

8. Children's Privacy

Our services are designed for businesses and their customers. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered merchants of significant changes via email. The "Last updated" date at the top reflects the most recent revision.

10. International Data

E-Slip Solutions operates globally. Your data may be processed in regions where our infrastructure is hosted, including but not limited to Singapore and the United States. We ensure appropriate safeguards are in place for international data transfers.